Please note that all of our retreats are planned as in-person residential retreats unless stated otherwise on the retreat page. Our workshops and trainings can be in-person or online and this will be specified on the event page on our website. Should any event hosted by Souliology be restricted due to covid or any other medical emergency, we have alternative plans to be able to deliver them online.

In this instance, Souliology is not liable for any travel expenses booked in relation to the retreat, training or workshop such as flights and transfers so we highly recommend you take out extra insurance such as trip cancellation insurance to cover you in such cases should the event need to be delivered online.

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Please read our Covid-19 section below for further details.

All deposits are strictly non-refundable and non-transferable. Please ensure you are fully committed to attending the retreat, training, or workshop before securing your place with a deposit. We kindly ask that you refrain from requesting a refund or a transfer of your deposit, as these are strictly non-refundable and non-transferable under any circumstances.

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At Souliology, we value your financial commitment and strongly recommend purchasing trip cancellation insurance. This can protect your investment should unforeseen personal circumstances prevent you from attending our in-person or online events.

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If Souliology cancels a retreat, training, or workshop due to unforeseen circumstances or insufficient participant numbers, we will provide a full refund of all tuition fees, including the non-refundable deposit. However, Souliology is not responsible for additional expenses such as travel costs, lost work time, transfers, or extra accommodation. To safeguard against these potential losses, we recommend you take out additional insurance to cover such contingencies.

Yes, depending on when you register for the retreat/workshop or online training, we offer the convenience of a payment plan to applicants which is typically as follows:

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Stage 1 - Non-refundable deposit payable on being accepted onto the event. ​

Stage 2 - A further stage payment (depending on the event) is payable 3 - 8 months before the event commencement date.​

Stage 3 - The final balance is payable approximately 3 months before the event commencement date.

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Please note, if you are a late applicant you may not be able to avail of the stage payment options outlined above. Each stage payment option is clearly outlined on the specific page and registration form for the retreat, workshop, or online training that you register for.

Typically, applicants may receive a refund of fees paid, minus the non-refundable deposit, if you cancel at least 3 months before the event start date, unless otherwise specified on that events personalised webpage on our website. Payment and refund details are clearly outlined on the personalised webpage and registration form for each event, so we strongly suggest you fully review the personalised webpage and registration form for the event you are registering for so you can familiarise yourself with the payment plan and refund policies for that particular event.

Cancellations made by you within 3 months of the retreat commencement date are typically strictly non-refundable unless stated otherwise.

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If Souliology cancels a retreat, training, or workshop due to unforeseen circumstances or insufficient participant numbers, we will provide a full refund of all tuition fees, including the non-refundable deposit. However, Souliology is not responsible for additional expenses such as travel costs, lost work time, transfers, or extra accommodation. To safeguard against these potential losses, we recommend you take out additional insurance to cover such contingencies.

Most but not all of our in-person retreats welcome you bringing a companion on retreat with you, provided it is not of the furry persuasion. However, there is an additional fee payable for room share and meals if you wish to bring a companion. Details of the supplemental charge to bring a companion can be found on the events personalised webpage on our website and/or the registration form for that event. If companions are no allowed on retreat, there will not be an option to add them on the registration form. Please contact us via email for further information if required - registration@souliology.com

All joking aside and for avoidance of doubt, animals or children under the age of 18 cannot attend the retreat or stay with you in shared accommodation while you attend the retreat.

The Participant fee for our in-person events includes the Retreat/Workshop Tuition with the event leader, private accommodation unless otherwise requested, 3 set retreat meals throughout the retreat period unless otherwise specified on the webpage, to include a full breakfast, light lunch and a delicious evening meal plus teas/coffees during the morning and afternoon session breaks. We also cater for a variety of dietary requirements. Please ensure to indicate your dietary requirements on your registration form.

The structure of the retreat/workshop or online training varies depending on the event you wish to attend.

Some events are 7-Day residential retreats and some are 5-Day residential retreats or workshops. Some are purely online trainings, however, the event schedule is clearly outlined on the event page. 

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We usually try to incorporate a full or half day off for all participants mid week. Participants can choose to use this time to rest and relax, alternatively, there may be an optional sightseeing tour offered on this day if participants want something more adventurous. The sightseeing tour (if offered) is an additional charge and is not available for every event.

The Participant fee varies per event as some of our offerings are online trainings. However, our residential events include the retreat/workshop tuition, private accommodation, Teas/Coffees during the morning and afternoon breaks and set retreat meals throughout the retreat period. 

However, any specialty coffees, alcoholic beverages, bottled water, Laundry, room extras, additional food and room service will incur additional charges and will be billed to your room. 

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Spa treatments, sightseeing tours and any additional events will also incur an additional charge unless otherwise specified.

For event offerings that are open for registration, simply register your interest on the retreat leaders specific webpage. Once you register your interest, you will be seamlessly directed to a full registration form for completion. Once your complete the registration form and provided it meets the eligibility requirements to attend, we will forward it for approval to the event leader. 

Please note that completing a registration form is not a binding commitment by you to attend the event. Once the event leader accepts your application, we will advise you accordingly via email and we will provide you with account details to allow you transfer your payment. At this stage you have the opportunity to decline the offer. However, until you pay the required payment, your place on the event is not secured. 

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Registrations are accepted on a first come first served basis (subject to meeting the eligibility criteria specified by the event leader) so we would suggest completing the registration form to be in with a chance to attend the event you are interested in.

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Once we receive your registration form, please allow several weeks for us to respond via email. Given the popularity of our events we receive a lot of applications and it can take several weeks to process all of them. Please do not make any travel plans until your registration is formally accepted and you are formally advised that we have a sufficient number of participants to allow the event to proceed. Thank you in advance for your patience. 

At Souliology, while we are aware that Covid-19 is thankfully not as big a consideration as it was a few years ago, we are aware that other medical emergencies may arise and we want to reassure you that your investment with Souliology is protected. 

Please feel confident that the following booking conditions are in place relating to COVID-19 or any other medical emergency.

In the event of the following due to COVID-19 or another medical emergency:

• Full lockdown in one of our event destinations.

• Requirements to quarantine on arrival at one of our event destinations.

• Advice from local government against all but essential travel to one of our event destinations.

• Local restrictions at the event venue in one of our event destinations preventing the event from taking place.

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Souliology will move your retreat to a new date and you will have the following options:

• To move your participation in the event to the new date allocated.

• To hold your event payments as a credit to apply to the same event at a different date or any other event provided there is a vacancy and you meet the eligibility requirements.

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Finally, in light of the current global circumstances, we highly recommend taking out travel insurance which includes trip cancellation insurance plus we recommend booking refundable flights to the event venue. While we are fully committed to hosting our events in-person, we want to acknowledge the global uncertainties, and we believe it’s wise to safeguard your financial investment (you may be able to avail of some cover through your credit card company; so please don’t forget to inquire).

Please note, in the event that you do manage to join us and we are mid-retreat, if any of the above scenarios take place during your stay, please understand that an insurance claim will need to be submitted from your side to claim for any financial loss incurred by you, as neither Souliology, the retreat leader nor the retreat venue cannot be held responsible should Covid and/or a requirement to quarantine or any other global emergency become an issue mid-retreat.

• Vaccination: We recommend participants and staff be fully immunized but it is not mandatory.

• Testing: All participants and staff are required to take and show the results of a rapid test prior to the event if you are experiencing any high temperatures or have any Covid symptoms. You are also required to bring rapid tests to allow you test throughout the event period to ensure you remain Covid free during our time together.

• If you test positive for Covid while attending one of our events, you will not be able to continue to attend the event in-person and you will be required to quarantine in your room until you are Covid free. We will require you to provide an up to date negative Covid test before you will be permitted to stop quarantining and re-join the main event group in person. All set retreat meals will be delivered to your room while you are in quarantine. You may be able to attend the event remotely from your room during quarantine, therefore, we advise you to bring a device with you to the event venue so you can join remotely. Should you test positive for Covid, it will be your responsibility to claim for any financial loss on your personal or company insurance.

• Masking: It is possible that masking may be required indoors except when eating. This will be at the organisers discretion and subject to Public Health requirements at the time. If you are feeling unwell, even if you don't test positive for Covid, we will respectfully ask you to mask throughout the event to help minimise the spread of illness to other participants. We respectfully ask you to be considerate of others and work with us to protect more vulnerable retreat participants should this situation arise. Thank you.

• You will need to stay up to date on border testing and quarantine requirements as well as those of your particular airline. Travel insurance is a necessity (may be available through your credit card company; inquire into details such as whether it covers the cost of quarantine).

• COVID Entry requirements for our event destinations: COVID entry restrictions to all our event destinations have been generally relaxed since 2022. However, before travelling you should check the website for each country's Department of Health to access if any further restrictions have been put in place before you travel. 

• All Domestic and International Travelers: You are responsible for assessing your own risks with regards to health, travel and financial loss. You attend all of our events at your own risk and neither the retreat site, the retreat leaders nor Souliology, as the retreat organisers, are not responsible for any health or financial loss you may incur for any reason whatsoever while travelling to and from the retreat venue or while attending any of our retreats/events.  

• Leadership: In the very unlikely scenario that the Senior Lead Trainer for the retreat/workshop or online training becomes unexpectedly unable to attend in-person or virtually, they will appoint their Assistant Senior Lead Trainer, to lead the event either in-person or virtually in their absence. You will not be entitled to any financial reimbursement or any event credit should this happen.

• ​In the extremely unlikely event that the Senior Lead Trainer cannot participate at all during the scheduled retreat/workshop or online training, they will appoint their Senior Lead Assistant Trainer to lead the retreat/workshop or online training in their absence and the Senior Lead Trainer will provide additional post-training live Q&A time via Zoom once they are in a position to do so. You will not be entitled to any financial reimbursement or event credit should this happen. If you are unable to attend this live Q&A, a recording of the Q&A will be emailed to you.

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Frequently asked questions in relation to Covid-19?

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What if I have booked an event and my flight, but I can now no longer travel due to COVID-19 or any other reason. Am I entitled to a refund for my flights?

Neither Souliology nor the event leader nor the event venue is liable to reimburse you for any travel expenses booked in relation to the event such as flights, extra nights accommodation (not included in the event package), loss of income due to missed work days, transfers to the event location or any other health or financial loss incurred whatsoever related to attending or participating in anyway in our events. We highly recommend you take out extra insurance to cover you in such cases including event cancellation insurance.

What extra precautions and safety measures are you taking to make the event as safe as possible?

Our venue partners and Souliology will be following the Government guidelines on COVID-19 at that specific time of your event and will carry out any measures and safety precautions in accordance with the Government guidelines of our event destination.

How will you decide if a retreat can go ahead or not and if it is safe for me to travel?

Your safety while attending one of our events is our main priority and we will be monitoring and following the guidelines issued by the Government of the Country of our event location in relation to Covid. All decisions on whether an event can proceed or not, will be based on these guidelines at the time of the scheduled event. 

What happens if there is a lockdown in my home country at the time of the event?

As we have guests joining us from all over the world, should you not be able to travel owning to a lockdown in your own country but the country of our event location is open for non-essential travel, then you will need to claim for a refund from your travel insurance. 

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Please Note: Any changes due to COVID-19 restrictions will be posted here as soon as they become available and you will be notified by email for those registered. If you require any further information, please do not hesitate to contact us at registration@souliology.com.